Frequently Answered Questions

We'd love to speak with you directly, but here are the questions we most often get:

We customize each strategy or playbook to definitively tell you what you MUST do, not what you could do. For a detailing of the stages you can anticipate during our partnership, visit the Our Approach page here.

We move as fast as our client needs. Our team members’ agility extends coast to coast and we cover all time zones and are flexible to put your calendar needs ahead of ours.

Generally speaking however, we endeavor to start projects within five days of signing a contract and can conclude in as soon as 30 days pending schedules and client partnership to keep momentum on the project. 

Each of our team members are senior in their role with more than a decade (most with two decades) of professional experience in both marketing agencies and holding senior roles in corporate enterprises. You will interact and be in direct contact with the strategists actively working on your business from meeting coordination to final delivery. No associate or junior members—you work directly with a seasoned expert selected for your project needs.

Having a champion for the project is key. We work with many stakeholders on our clients behalf but having one point of contact/responsible champion to help keep momentum on the project is hugely helpful. 

Additionally, the more information you can provide us about your challenges, goals, and work to date, the more effective we can be at filling in the missing pieces, adding our industry and channel expertise and bringing your digital strategy to maturation.

You receive all working files, typically in .pdf format. The final deliverable will be a fully written deck with accompanying executive summary presentation. Any calls and meetings can be recorded for future playback, and any alternative formats (Word, Powerpoint, etc) can also be provided on request.

We see strategy as the WHAT, WHY, and WHO your organization needs to move to reach your business goals.

The playbooks serve as the WHEN and HOW to get there with specificity.

Yes! We do it all the time. Getting initial stakeholder, subject-matter experts (SMEs), and even executives to see the vision and get onboard is part of the process that we’ll help you navigate based on what internal barriers may exist. We understand change management and deal with it on every project.

You work directly with senior consultants who have held roles similar to yours. They understand the day-to-day challenges you face and the greater context of the industry nuances. 

We care—a lot. We see our clients as partners, and oftentimes, friends. We try to know you in a business context but also support your growth as a person and professional. 

We don’t nickel and dime our clients. We price ourselves fairly and plug in where you need us, when you need us. We won’t bill you overages or turn off our phones after hours.

Let’s Exceed Your Goals

Partner With Convince & Convert

Get customer-focused solutions that will drive your business forward with Convince & Convert. We’re ready to help you take your digital marketing from good to great.

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